DELIVERY INFORMATION

Important information

All orders may require a signature upon receipt.

We are unable to redirect orders once items have been despatched.

Delivery lead times to international addresses may vary according to destination, the timescales given above are only estimates.

 

Customs and import charges

Any customs or import duties are charged once the parcel reaches its destination country if the order is being shipped outside the EU.  These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

UK standard delivery

Deliveries will be made within 5 working days after you place your order [excluding Weekends] e.g. If you order on Monday your goods will be delivered by the following Monday, usually they will be quicker than this.

The cost of UK Standard Delivery is £5.95 and your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for all deliveries, so please wait the full 5 working days for your delivery to arrive.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

 

UK next day delivery

The following are details of our UK Next Day Delivery service:

If you order by 2pm, Monday to Thursday, you will receive your goods the next day.

If you order after 2pm on Thursday, you will receive your goods on the following Monday.

If you order after 2pm on Friday, you will receive your goods on the following Tuesday.

Any orders placed on a Bank Holiday will be delivered 2 working days later.

We do not deliver on a Bank Holiday so please be aware of any impending ones when you order.

The cost of Next Day Delivery is £9.95.

Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel the carrier may leave it with a neighbour.  A card will be posted through your door to let you know if this has been done.

If the parcel can't be left with a neighbour, the carrier will take it back to the local depot and leave you a calling card telling you how you can pick it up or have it redelivered.

Next Day Delivery is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.

 

Channel Islands

Deliveries will be made within 5 working days after you place your order [excluding Weekends] e.g. If you order on Monday your goods will be delivered by the following Monday, usually they will be quicker than this.

The cost of Delivery is £20 and your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for all deliveries, so please wait the full 5 working days for your delivery to arrive.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

 

EU

Deliveries will be made within 7 working days after you place your order [excluding Weekends].

The cost of Delivery is £25 (£20 to Republic of Ireland) and your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for all deliveries, so please wait the full 7 working days for your delivery to arrive.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

Unfortunately we cannot deliver on a public holiday. In this instance please expect your delivery on the next working day.

 

North America

Deliveries will be made within 14 working days after you place your order [excluding Weekends].

The cost of Delivery is £25 and your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for all deliveries, so please wait the full 14 working days for your delivery to arrive.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

Unfortunately we cannot deliver on a public holiday. In this instance please expect your delivery on the next working day.