All orders may require a signature upon receipt.
We are unable to redirect orders once items have been despatched.
Delivery lead times to international addresses may vary according to destination, the timescales given above are only estimates.
Customs and import charges
Any customs or import duties are charged once the parcel reaches its destination country if the order is being shipped outside the EU. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Orders and Returns
Change or cancel an order
If your order has already been delivered then you will need to follow our returns procedure detailed below.
Track your order
If your order is obviously incomplete or damaged then please email our customer service team at firstname.lastname@example.org.
For your protection please return goods to us using a service that requires a signature on delivery and please retain your proof of posting.
The returns address is:
Please see below for details of our refund policy.
When you buy online, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing (including by e-mail) of your wish to return an item within 7 working days of receiving it, we will refund you for both the purchase price and the delivery charge. We extend this time to 14 days. Please make sure you take reasonable care of the item while it's in your possession, and that it is returned to us unworn.
If the product returned arrives with us in a non-resellable** condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase.
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.
Resellable condition means that the product is unworn, unwashed and has all original labels attached.