Orders and Returns
Change or cancel an order
If your order has already been delivered then you will need to follow our returns procedure detailed below.
Track your order
If your order is obviously incomplete or damaged then please email our customer service team at email@example.com.
For your protection please return goods to us using a service that requires a signature on delivery and please retain your proof of posting.
The returns address is:
Please see below for details of our refund policy.
When you buy online, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing (including by e-mail) of your wish to return an item within 7 working days of receiving it, we will refund you for both the purchase price and the delivery charge. We extend this time to 14 days. Please make sure you take reasonable care of the item while it's in your possession, and that it is returned to us unworn.
If the product returned arrives with us in a non-resellable** condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase.
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.
Resellable condition means that the product is unworn, unwashed and has all original labels attached.